Information on Buying About eBay

A New Article
When Things Go Wrong: How to Resolve eBay Disputes.




eBay has quite an intricate and long-winded dispute resolution procedure. In this email, I'll try to break each step down for you, so you can see what's involved and how long it takes.


As an example, let's go through what you would do if you paid for an item but didn't receive it from the seller.


Before you open a dispute: Give the seller a chance to send the item before you get ahead of yourself and open a dispute. If you're concerned about how long the item is taking to arrive, the first thing you should do is send a polite email to the seller saying that you haven't received it and asking whether they have posted it. You should also check your own email address in eBay's options, to make sure that the seller can reply to you. As a last resort before opening a dispute, you should try to call the seller on the number eBay has for them. You might have to pay long-distance charges for the call, but that's better than dragging the auction through mediation for months.


Step 1 - You open an Item Not Received dispute: You can do this here: http://feedback.ebay.com/ws/eBayISAPI.dll?InrCreateDispute.


All you need to do is enter the item number and say that you did not receive the item.


Step 2 - eBay contacts the seller: eBay sends the seller an email that tells them that you've said you didn't receive the item. Then can then choose to tell you one of three things: that your payment hasn't cleared yet, that the item is in the post, or that they'll give you your money back. The seller can also tell eBay that they would like to send you a message.


Step 3 - You talk to the seller: You try to work out what's happened directly with the seller, sending messages back and forward. Hopefully they'll agree to give you a refund for the sake of their feedback, or your item will turn up in the post during this time.


Step 4 - Closing the dispute: After 30 days (or 10 days if the seller didn't respond), you have two options to close the dispute: either you were satisfied or you weren't. If you weren't satisfied, then you can claim under eBay's purchase protection program for up to $200.


Independent Dispute Mediation.


If you don't want to go through eBay's own process, and especially if the auction was for a high-value item, then you can use a third-party mediator. eBay recommend SquareTrade, at www.squaretrade.com, who provide mediation to many websites where there are buyers and sellers. They will contact the seller on your behalf and then mediate as you negotiate what to do from there.


Sellers who are committed to going through SquareTrade's mediation for any disputes can sign up to display the 'SquareTrade seal' on their auctions. This gives their buyers $250 fraud protection, and shows that their identity has been independently verified so they are who they say they are.


When your sellers aren't in such good standing, though, you need to be careful to avoid being a victim of fraud. There are a few scams that you especially need to look out for - we'll cover them in the next email.


Wyatt of http://www.ezshoppingportal.com

More Ideas About eBay
Ebay Reviews



There aren't that many scammers on eBay - but the ones there are tend to be greedy. This means that they will always try to pull their scams on high-value items like cars and computers, so that they can make a lot of money quickly. Since buyers generally buy these items very rarely, they may not know about the various scams out there.

Ebay Bidding



Buy it Now auctions can work in one of two ways. A seller might add a Buy it Now button to a normal auction, meaning that you can choose either to bid normally or to simply pay the asking price and avoid the whole bidding process. Some sellers, though, now cut out the auction process altogether and simply list all their items at fixed price. Recently, eBay added a twist to fixed price auctions: the 'best offer'. This means that you can negotiate a price to someone who offers their items using Buy it Now, which could be a great way to get a bargain on things that don't seem to be selling.

Ebay Merchants Resources



Build relationships: If a seller sells a lot of a certain kind of thing you like, buy from them a few more times. They will be very happy to find a regular customer, and will go out of their way to leave positive feedback like 'a joy to deal with as ever'. Also, they might offer you a few special deals!
Sellers won't generally be reluctant to sell to buyers without much of a reputation, simply because it is the buyer who takes most of the risk in a transaction. It is worth remembering, however, that transactions where you are the seller and where you are the buyer are counted towards the same feedback total - so if you ever want to start selling, being a good buyer is especially worthwhile.

Recommended Products
Introducing...Website Sizzler


Website Sizzler

With this amazing tool, you can now get all the content-rich websites up and running that you need to succeed online . quickly and easily!

eBay Entrepreneur Kit


eBay Entrepreneur Kit

Here's Your Chance to Finally Get the Laser-Targeted, High-Quality Sales Copy You Need to Grow Your Business & Explode Your Profits!.

Viral Article Publisher


Viral Article Publisher

Discover How to Submit Your Viral Articles to All of the Top Websites With a Simple Click of Your Mouse!. . .

Check Out These Articles on eBay
TERRY DEAN CLASSIC INTERNET MARKETING X-FACTOR SUCCESS

Wed, 02 Apr 2008 06:11:31 PDT

US $7.99 End Date: Wednesday Apr-09-2008 6:11:31 PDT Buy It Now for only: US $7.99 Buy it now | Add to watch list

$140,000/yr! Home Business w/Delivery Service Hauling!!

Sat, 29 Mar 2008 16:12:06 PDT

US $6.85 End Date: Saturday Apr-05-2008 16:12:06 PDT Buy It Now for only: US $6.85 Buy it now | Add to watch list

MOM STUDENTS! INTERNET WORK AT FROM HOME BASED BUSINESS

Sat, 29 Mar 2008 20:32:26 PDT

US $0.99 (0 Bid) End Date: Saturday Apr-05-2008 20:32:26 PDT Bid now | Add to watch list

About-eBay-Auction-Bidding
eBay-Merchants-Online
About eBay Reviews Online