eBay Collectibles Resources
For Your Reading Pleasure
Is the eBay Customer Always Right?
I can answer this question for you right now: the answer is 'yes'. In fact, the answer is 'YES!' - the biggest yes you've ever heard. Of the course the customer is always right. If you want to be a successful eBay seller, you should go miles out of your way to make sure every single one of your customers is 100% satisfied, however much time or money it might cost you.
A dissatisfied customer will leave negative feedback, and negative feedback is to be avoided at all costs. That one piece of negative feedback will always cost you more than it would have to deal with the complaint, whatever the value of the items you sell. You should consider any positive feedback percentage under 100% to be an absolute disaster, and a personal failure on your part.
But What If�
But nothing! There is no situation where you, as a seller, should get into any dispute with a buyer. Here are a few common situations and how to handle them.
They say the item never arrived: Politely ask the buyer to wait a few more days to see if it turns up, and then email you again if it still hasn't arrived. If it still hasn't arrived, you should assume it was lost in the post somehow and offer to send a replacement if you have one, or give them a full refund otherwise. No, I don't care what that costs you. Are you serious about selling on eBay or not?
The item has been damaged in the post: You must offer to replace it or take it back for a refund without hesitation.
They say the item doesn't match the description: Resist the urge to email back with "yes it does, you just didn't read the description properly". Take the item back for a refund, and edit your description if you need to, to make any confusing points extra clear.
I'm sure you're spotting a pattern by now. Offering a refund will make almost any problem go away, and it really will cost you less in the long run. Remember, one piece of negative feedback will stay with you forever, while having a 100% positive rating is like owning a bar of solid gold.
You should always handle customers' complaints before they complain to eBay - in fact, you should email them pre-emptively to ask if they have any. Going through the dispute process is time consuming, reflects badly on you and is downright unnecessary.
Are you still not convinced? Think this would only work with cheap items? Well, you see, the higher the price of the items you sell, the more your reputation is worth to you. Let's say you were selling $10,000 worth of items each week, for example, and making a $1,000 profit per week overall. You might think that refunding one customer's $1,000 purchase would be a tragedy, losing you your whole week's profit. It's far better to look at it this way: if you don't give that refund, then not only will you lose the next week's profit, but you'll probably lose a few weeks' profit after that too. Now which option looks better?
I absolutely can't emphasise enough the importance of really believing that the customer is always right. But trying to make excuses for complaints isn't the only thing you need to avoid. There are a lot of pitfalls that you need to avoid if you don't want to kill your business before it's even started properly - and I'll show you in the next email what they are.
Doug of http://www.vigorandvim.com
Some Thoughts About eBay
Ebay Auction
When you buy something from an eBay seller, you are giving them your money and hoping that you will get something in return. However many guarantees of safety eBay might make to you, nothing is certain: if you just give your money to scammers all the time without doing any checks then the chances are you won't get all of that money back.
That's why you should always check the seller's reputation, or 'feedback rating'. This is a quick and easy-to-read summary of their history as an eBay seller, which gives you some idea of whether or not you should trust them with your money. Buying anything is a calculated risk: you want to minimise that risk.
Recommended Products
Cashlinks - Build Your Own Free Internet Mall!
Cashlinks - Build Your Own Free Internet Mall!
30+ Top Internet Programs. Build multiple streams of income completely automated..
With this amazing tool, you can now build all the content pages you need to succeed online in four simple steps IAutomatically creates payment links for Clickbank in any mini site, or input different payment details.Updates all links. Full Master Resell Rights.
Resell It On eBay - A How-To eBook
The Secrets to Selling the Single Most Profitable Type of Product there is - And Keeping 100% of the Profit from Every Single Sale You Make,
Fast Content Producer
Fast Content Producer
Easy Resell Plus Creates Payment Links
Easy Resell Plus
More Information about eBay
HOME-BASED CHEF BUSINESS SELF INK INKING STAMPS (3)
Wed, 30 Jan 2008 11:14:50 PST
 | US $5.00 (0 Bid) End Date: Saturday Feb-02-2008 11:14:50 PST Buy It Now for only: US $12.99 Bid now | Buy it now | Add to watch list |
HOW TO MAKE MONEY AFFILIATE PROGRAM eBOOK FREE SHIPPING
Fri, 01 Feb 2008 15:28:35 PST
 | US $0.01 (0 Bid) End Date: Wednesday Feb-06-2008 15:28:35 PST Bid now | Add to watch list |
Affiliate Directories eBook FIND TOP AFFILIATE PROGRAM!
Tue, 29 Jan 2008 19:34:57 PST
 | US $0.99 End Date: Sunday Feb-03-2008 19:29:44 PST Buy It Now for only: US $0.99 Buy it now | Add to watch list |
About-eBay-Merchants
Sell on eBay
posted by Abbate Josue at 4:38 AM
|
0 comments
